Super Step KZ Reviews

Offers a wide selection of over 25 well-known global brands such as Adidas, Nike, Puma, Reebok, and more, catering to diverse styles and needs.

Provides a clear and user-friendly app interface with quick access to categories, saved models, and notifications about new releases and sales.

Special offers and sales start earlier for app users, enhancing the shopping experience.

Trusted by customers for quality products in physical stores and international locations.

Available customer support phone numbers for order confirmation and courier service inquiries.

Positive seller rating (4.8/5) and over 2,000 successful sales on Kaspi.kz, indicating reliability in some sales channels.

Significant customer complaints about the online shopping experience, including long delivery delays (up to a month instead of two weeks).

Difficulties and inflexibility with returns, including refusal to accept partial returns and requiring customers to visit a physical location (Aport Mall East) for returns.

Poor customer service reported, including unhelpful and rude staff, difficulty reaching support, and inconsistent policies.

Negative reviews highlight frustration with changing rules and lack of respect for customers in the online store.

The online store experience is described as the worst by some customers, despite good product quality in physical stores.